If you would like to make a PTCL broadcast complaint and also want to know the best ways to make a complaint, we see a lot of people have had problems with their broadband connections and their claims have been ignored. So we feel to make you aware of these methods which you can proceed from Online Portal even from your mobile SMS.
There are four ways to complaint to PTCL which are given below:
- Make a phone call
- Online Live Chat
- Send complaint SMS
- Complaint via Website
Here, we are going to discuss all complaints methods in detail with Complete Guide:
1). Make a phone call | PTCL Complaint Number
You can dial 1218 from the registered landline, this complaint method takes the time or may you have to wait for around 10minutes until you get support assistant.
2). PTCL Online Live Chat | PTCL Online Complaint
The Live chat service is available from the official site of PTCL, and I think it is the best way to make a complaint. PTCL provides the best services to his customers. Find the support you need, and Their live chat is available from Monday to Saturday (9 am – 9 pm).
Click the below button to know more about PTCL live chat.
If you are facing any difficulty on Live Chart portal you can send direct Email at “[email protected]” they will get back to you ASAP!
3). Send PTCL Complaint SMS
Sending SMS is the best way to make a complaint. PTCL has launched this new service that will enable its customers to register complaints via SMS from their mobile phones.
PTCL says that the objective behind offering this service is to overcome customers wait time at call centers for their complaint registrations and to provide a better complaint registration channel to our Landline and Broadband users.
How to Register PTCL Landline complaint via SMS
Here are the five steps towards registering PTCL Complaint.
- Type: CMP
- Then Type: Area code and landline number
- Type: Product code
- For Landline: LL
- For Broadband: BB
- Send to 05 1218 1218
- You will receive a complaint registration number
Example:
- <CMP>Space<Area code><Landline number>Space<Product Code>
- A landline number 0423586 XXXX with a complaint about broadband will send the following text:
- CMP 042 3586 XXXX BB
- You can type “HELP” and send to 05 1218 1218 to get help on procedures for registering complaints via SMS.
4). How to Register Your Complaint Via Website
As part of PTCL efforts to provide superior customer care and achieve customer satisfaction, PTCL is offering complaint registration through a Website portal. The complaint portal of PTCL website is given below. In this complaint form, the required fields are mandatory.
To Register your complaint, click on the below button.
Step 1:
In this step, you have to choose your Internet product which you are using. Here are six products that belong to PTCL. Choose one of them which suits you.
Step 2:
In the second step, you have to choose your complaint type. It’s just about the issue which you want to resolve.
Step 3:
The third step is simple is to Choose your specific area code.
Step 4:
We are going to proceed to the 4th step in which you have to enter your PTCL number.
Step 5:
Here we are on the last stage. Now you have to write down your Email address on which PTCL support assistant may send you the details.
After these five steps, you have to Enter the Captcha code which will be given on the form. Then Click Submit Button. Congrats! Your complaint will be sent successfully.
Check PTCL Complaint Status
The Complaint Status portal of PTCL website is given below. In this complaint portal form, the required fields are mandatory.
Step 1:
In this step, you have to choose your Internet product which you are using. Here are six products belongs to PTCL. Choose one of them which suits you.
Step 2:
The second step is simple is to Choose your specific area code.
Step 3:
We are going to proceed the last step in which we have to enter our PTCL number. Then Click Submit Button. Congrats! Your complaint will be sent successfully.
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